Today the world has evolved to a point where the ability to do business digitally is a given. Now more than ever, people want to do business with organizations with benefits such as ease, speed, convenience and security of a fully digital experience. Yet many businesses are failing to keep up in their front office with customer expectations, as well as with competitors that have made digital business transformation a priority.
Understand Customer ExpectationsAlmost 87% of consumer respondents from a recent survey conducted in US said that they expected to be able to transact business digitally.
Closing the GapFor businesses that want to survive the competition it is important to make use of the latest digital a tool. Implementing digital options can help you provide a better customer experience
Key Takeaways of How B2C Companies Can Evolve to Meet Customer Expectations Whitepaper are:
- 87% of U.S. workers expect to be able to sign and purchase digitally
- 75% of U.S. workers think that eSignatures are more secure than paper methods
- How organizations can transform customer experience with digital options.