54% of Fintech Firms With More Than 5,000 Workers Have Used AI

Published on 07 Dec 2021

Financial technology businesses are attempting to make their products more personalized while also making them more efficient and smooth since 92% of customers anticipate a rapid, frictionless experience.

Payments Association's new study, "Using AI Intelligently: Smart approaches to employ Artificial Intelligence in Payments," discovered this. Artificial intelligence and machine learning are discussed in the paper, as well as potential applications in the payments, financial, and banking industries.

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Keeping Track of Anti-Fraud Efforts

Using AI to combine the best aspects of human operators with conventional digital automation might save enormous amounts of time and money, but the most crucial aspect is the AI's capacity to learn and develop itself in real-time. AI may be used in a variety of ways, from improving credit ratings to document processing and preventing fraud.

Financial institutions with over 5,000 workers are more likely to be adopting AI than not, according to a study backed by Fable Fintech, an international payments provider It's now possible for corporations to scale processes faster than humans can, analyze data considerably more effectively than existing decision-making algorithms, and most crucially, detect patterns and draw conclusions.

Regulation of Artificial Intelligence (AI)

Pre-COVID AI interest and adoption were sluggish but consistent, but after the epidemic, interest in AI grew substantially as financial institutions explored methods to become even more efficient. Regulatory interest in AI to limit privacy, illegal discrimination, and security threats grew as a result of this. Artificial Intelligence start-ups in the financial and insurance sector have become the seventh-largest field for venture capitalists.

AI can make predictions and enhance operations by being given 'oversight' of multiple processes, says Tony Craddock, Director General of The Payments Association. Additionally, we can see how essential AI is from a financial inclusion point of view: less advanced decision-tree systems only could work with constrained amounts of data while doing things like approving new customers for loans, but AI systems could see a holistic view of who an individual is and end up making a much more refined decision, which would open up financing sources to individuals who might otherwise be excluded." 

The interdependence of so many payment technologies may be explained in part by the fact that Open Banking has allowed so much of them.

AI Effectively Put To Use

CEO and founder of Fable Fintech, Naushad Contractor, asserted: "The financial services business is seeing significant upheaval. Firms are able to rethink how they operate and engage with their customers, suppliers, and workers because of the power of technology. Artificial intelligence (AI) is one of the most promising new technologies. 

AI is trendy, but it's still in its infancy, and we haven't seen it used consistently across many industries in a manner that we can all identify and comprehend. When AI begins to anticipate rather than merely correlate, we will begin to understand the actual value of what technology delivers," he writes.

 

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